حذف حسابك

1. Delete it from the app

• Sign in to PrimePaire: the app for Android or iOS, or the web app at app.primepaire.com.
• Open your profile.
• Under Delete my account, choose Send me a code to confirm. We send a code of six digits to the email address of your account.
• Enter the code, and choose Delete my account for good.

The code makes sure that only you can delete your account, even if someone else holds your unlocked phone. It works once, for 10 minutes. Every device where you were signed in is signed out at once.

2. If you cannot sign in

Write to privacy@primepaire.com from the email address of your account, and we will delete it within one month, usually much sooner. We may ask you to confirm that the address is yours.

3. What is deleted

At once: your account, your profile and photos, your studies and work, the special categories you added, your search settings, your likes and matches, your conversations and every message in them, your notifications, the devices where you were signed in, and your Google or Apple sign in if you used one. The members you had matched with see the match end, and the conversation disappears for them too.

Copies in our encrypted backups are deleted within 30 days, as the backups expire.

4. What we keep, and for how long

• Reports you made, or that are about you, with the message a report concerns: up to 12 months, without a link to your account, for the safety of members.
• A record that an account was deleted, which names nobody and holds no detail about you.
• An account our team closed for breaking our Terms cannot be deleted by its owner: it stays switched off for 12 months after it was last used, so that someone who was banned cannot simply come back, and is then deleted.

Our Privacy Policy explains what we collect, how long we keep it, and the rights you have.