Contact & FAQ
How can we help?
Find a quick answer below, or send us a message.
Frequently asked questions
Open the web app or the Android app and sign up with your email address. You'll receive an email to verify your account before you start.
Check your spam or promotions folder first. If it still hasn't arrived after a few minutes, send us a message below and we'll help.
Swipe right or tap Like on profiles you're interested in. If that person likes you too, it's a match and you can start chatting straight away.
A Superlike tells someone you're especially interested in them, so you stand out from a regular like.
No. PrimePaire never shows your exact location. Other people only see an approximate distance, such as "12 km away".
Use the Report or Block option in the app. Blocked people can no longer contact you, and our team reviews reports and bans abusive accounts.
Send us a message with the subject "Account & login" from the email address on your account, and we'll help you delete your account.
Send us a message
We usually reply by email.